Frequently Asked Questions - Login Problems
Questions regarding logging into or accessing Referral Trak.
- Login Problems
I cannot seem to be able to login to Referral Trak. I get this error message:
We are sorry - you have found an error. The description of this
error is below.
Number: -42
Description: Failed to create Org Model obj; ORG_ID not set.
Most likely your web browser is not allowing cookies to be saved properly on your pc, which prevents your computer from properly remembering and re-sending the session token back to the server.
Clear all of your cookies and your temporary internet files out and try again. Check and make sure the clock on your pc is set to the correct time as well - correct year, date, month, hour, etc.
If you are using Microsoft IE Web Browser check you may need to alter your security settings to medium. Also make sure that you are not blocking cookies from all websites in your browser preferences. If you are you will need to allow cookies from *.referraltrak.com.