An Org Ent is short for Organizational Entity, which in turn is simply a generic term for a Branch, Department, or Office. It can be a physical or virtual location within an organization. In some cases you will want to setup a virtual department to assist with specialized routing so it is important to realized that an Organizational Entity may or may not map exactly to a brick and mortar office within your organization. The software only uses the term OE_IE or Org Ent on certain error screens where no further information is available.